The promoter is Livewire Telecom Limited trading as eFones ("we", "us"), of 1143 Silverstone Park, Silverstone, Northamptonshire, NN12 8FU. Contact us through the TikTok Shop conversation attached to your order or at customerservice@efones.com . Please quote your TikTok order number.

This is the eFones November 2026 Xbox Controller Promotion. We administer the allocation and sending of promotional codes. It is separate from the earlier Hisense purchase-and-claim promotion, whose purchase period ended on 3 November 2026. Do not submit a claim for this offer through the earlier Hisense claim portal.

The promotion opens at 00:00 on 13 November 2026 and closes at 23:59 on 30 November 2026, UK time, or earlier when the available promotional allocation is exhausted. Only paid purchases made directly from the eFones TikTok Shop and specifically advertised with this offer at the time of purchase qualify. This website hosts the offer information; purchases from efones.com, other shops or other marketplaces do not qualify under these terms.

You must be a UK resident aged 18 or over with a UK delivery address, excluding the Channel Islands. This is a consumer promotion. Trade, wholesale and resale purchases are excluded, as are employees directly administering the promotion and their households.

Only new TVs listed in section 4 qualify. Graded, refurbished, used, ex-display and replacement goods are excluded. Each qualifying TV can receive its listed controller entitlement once. A replacement or exchange does not generate an additional entitlement. Multiple qualifying TVs may qualify, subject to available allocation; the Game Pass trial has separate Microsoft eligibility restrictions.

The exact qualifying TV models and their controller entitlements are shown in the qualifying models table above.

Model codes must match exactly. Other screen sizes, similar model names and other models do not qualify. A listed model is eligible only while specifically advertised with this offer and available for an eligible delivery date. Listing a model here does not guarantee TV stock availability or a future delivery date.

There are 800 controller codes in total, shared across both controller tiers. A one-controller TV uses one code and a two-controller TV uses two codes. The number of qualifying TV purchases therefore depends on the sales mix; 800 codes do not mean 800 TVs are guaranteed to qualify.

Codes are reserved in the order in which qualifying paid orders are received, using the TikTok order timestamp. We will maintain an allocation record and update or remove the advertised offer as allocations are used. We will only advertise a two-controller entitlement when two codes can be reserved. We will confirm the allocated entitlement through the order conversation within two working days of purchase.

Unissued allocations from cancelled or refunded orders may be released for other qualifying purchases while the promotion is open. We will honour an offer validly promised at purchase; an allocation or administration error by us will not simply remove that promise.

The first 400 qualifying TV purchases, ranked by paid-order timestamp, also receive one Xbox Game Pass Premium one-month trial code per qualifying TV. Cancelled purchases do not qualify. Controller allocations and Game Pass allocations are separate; later purchases can receive their controller gift without a trial once the 400 trial codes have been allocated.

The trial is for new Xbox members only, requires a credit card and a Microsoft account, and is subject to Microsoft's code-specific eligibility and subscription terms. It renews automatically at the regular monthly price unless cancelled. Check the price and terms shown by Microsoft before confirming activation. Turn off recurring billing or cancel in accordance with Microsoft's terms to avoid renewal charges. No replacement trial or cash payment is offered solely because an existing member is ineligible.

At purchase, the TV must be scheduled for delivery no later than 7 December 2026. This allows time for the 15-day code-release period and redemption before expiry. If our or our carrier's delay causes a qualifying TV to arrive later, we will contact you and arrange fulfilment that provides a reasonable opportunity to receive the promised benefit. We will not automatically disqualify you for a delay outside your control.

We issue reserved codes 15 calendar days after confirmed TV delivery, or on the next working day if that date is a weekend or UK bank holiday. Working days are Monday to Friday excluding UK bank holidays. We use the confirmed delivery date rather than the order or dispatch date.

Before release, we check whether an order has been cancelled, refunded or has an open return or refund request. An open request pauses release until the outcome is known. If a request closes with the qualifying purchase retained, we will issue the reserved entitlement promptly. If that delay leaves insufficient redemption time, we will discuss an appropriate way to fulfil the promised benefit.

Codes and instructions are sent privately through the TikTok Shop conversation linked to the qualifying order. No separate claim form, email address or payment to eFones is required to receive the codes. Please check your order messages and contact us promptly if your codes do not arrive when due.

We record the code allocation and sending date. A resend uses the same allocated codes. We do not monitor whether you redeem a code. Sending the message fulfils our code-delivery step, but does not remove our responsibility to address an incorrect, missing or invalid code supplied by us or your statutory rights.

Redeem controller codes at Xbox Design Lab . Each code covers one Xbox Design Lab controller with standard configuration, choice of body design, top case and engraving. Rubberised grips, metallic components and other optional upgrades are not included and may cost extra. Any paid upgrade is optional and paid directly to Xbox.

The included controller configuration and standard UK delivery are fully covered by the promotional code. No mandatory additional payment is required. Charges apply only if you choose optional upgrades.

Where two controller codes are supplied, redeem them separately in accordance with the Xbox checkout instructions. The codes are not cash or general Xbox store credit. The controller is not shipped with your TV: Xbox handles the controller order, manufacture and delivery under its applicable terms. No pre-Christmas controller delivery is promised. Colours, designs and components depend on Xbox Design Lab availability.

Redeem the trial code at xbox.com/en-GB/redeem using the intended Microsoft account. Microsoft's trial eligibility, activation, recurring billing and service terms apply. The trial starts on activation, subject to the terms shown by Microsoft. Game availability and benefits vary by plan, region, device and over time; games are not provided as permanent purchases.

Cloud gaming requires a supported device and software, a compatible controller, a Microsoft account, a suitable active subscription and a reliable internet connection. Offering a controller with a TV does not itself guarantee that every qualifying model supports the native Xbox cloud gaming app. Check the exact TV specification before purchase if that feature is essential to you.

All controller and trial codes must be redeemed by 31 December 2026 inclusive. Redeem promptly after receipt. Unless Xbox confirms otherwise, the deadline cannot be extended by eFones. The code redemption deadline is separate from the date Xbox delivers your controller.

Keep codes private. If a code is missing, incorrect or rejected, contact us promptly with your order number and the error message, avoiding public disclosure of the full code. We will investigate and provide an appropriate remedy where the problem is attributable to us or a code we supplied. We cannot restore a valid code that you have already redeemed or voluntarily shared, except where applicable law requires a remedy.

The promotion does not restrict your statutory rights or the cancellation, return, refund, repair or replacement rights applying to your TikTok Shop purchase. Receiving or redeeming a gift does not mean that you waive those rights. The 15-day release period is not a statement that your TV return window ends after 14 days.

If the TV purchase is cancelled or fully refunded before codes are issued, the associated gift entitlement ends. If you request a return after codes have been issued, tell us whether the codes remain unused. We may ask for unused codes not to be redeemed while the return is resolved, and for any return of a physical gift to be arranged with us where lawful and applicable. We do not automatically refuse a TV return or deduct a fixed gift value merely because codes have been issued or used. Any proposed recovery must be lawful, fair and explained for the individual case.

Where an eligible TV is repaired or replaced under your consumer rights, we will not create a duplicate gift entitlement or remove an existing entitlement solely because of that repair or replacement. Exchanges between different qualifying tiers will be handled fairly, taking account of codes already issued and the offer agreed for the replacement purchase.

This is a guaranteed purchase gift for qualifying purchases within the available allocation, not a prize draw or competition. No review, positive rating, follow, like or public post is required. The gifts cannot be exchanged for cash at your request.

We may investigate objectively suspected duplicate or fraudulent allocations using proportionate information relevant to the order. We will explain a rejection and provide a reasonable opportunity to correct missing information or challenge an error. Our decision does not exclude your legal rights or access to dispute resolution.

We may make changes only where reasonably necessary, including to address events outside our reasonable control or to comply with law or platform requirements. We will communicate material changes clearly and protect gifts already validly promised. If an advertised gift cannot be supplied, we will offer an appropriate remedy, which may include an equivalent or better alternative agreed with you. We will not rely on a general availability disclaimer to avoid an existing obligation.

Livewire Telecom Limited is responsible for the information it uses to administer this promotion. We use order details, model, delivery and return status, allocated codes and message records to fulfil the offer, provide support and prevent duplicate allocation or fraud. We do not require marketing consent to supply the gift. See our Privacy Policy for how we handle personal information and your rights.

You provide any details required to order your controller or activate Game Pass directly to Microsoft or Xbox, under their privacy notices and terms. TikTok processes communications under its own terms and privacy notice. We do not operate Hisense's earlier claim portal or represent that Benamic administers this new offer.

We remain responsible for administering the promotion and meeting our promises. Xbox manages its redemption platforms, subscription and controller fulfilment. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, death or personal injury caused by negligence, or your statutory rights.

English law applies, subject to the mandatory consumer protections applicable where you live. You may bring proceedings in the courts of the UK jurisdiction in which you live. These terms do not limit your ability to use TikTok's applicable complaint or dispute process.