“Important Return Information for Amazon Customers

Dear Customer,

Before sending your return back to us, please ensure it complies with Amazon’s return policy by following these steps:

1. Our return policy adheres to the UK’s 14-day return window. If your order exceeds this period, please contact the manufacturer directly for warranty-related matters. After 14 days, neither ourselves nor Amazon can process a refund.
2. Please note that accidental damage, water damage, or pressure damage are not covered under your warranty.
   
   
3. If you return a product within the 14-day return period, our Technical Support team will conduct a thorough analysis. If the return is unopened or in a new condition, you will receive a full refund.
   
   
4. For returns approved after 14 days of purchase, a 20% admin and restocking fee will apply. The refund amount will depend on the item’s condition and the number of days since the order was placed, in compliance with Amazon Selling Policy.
   
   
5. Before returning the product, remove all passwords and reset the device. Failure to do so may result in a partial refund as our Technical Support team may need to use software to reset the device.
   
   
6. Please include all box contents and accessories that were included with your order when returning the device.
   
   
7. Ensure that you include details such as your Order ID, name, and contact number with the return to prevent processing delays.
   
   
8. Once we receive your return, we aim to process and refund it within 1-3 days, provided that all the above criteria are met. If there are any queries or feedback from our Technical Support team that could delay the process, we will contact you.

We appreciate your understanding and support.

Regards,

eFones

Please return to:

FBA Return’s Department, Livewire Telecom Ltd, Unit 1143 Silverstone Park, Buckingham Road, Silverstone, Northamptonshire, NN12 8FU.